How to Work with Supplier to Secure Quality?
I would like to share a case regarding the shipment quality ruins
2 days ago, I have been approached by a buyer (keep in mind in this case the buyer is comes from China, not oversea buyer)
He is asking me: how can I persuade my supplier either to rework the shipment lot or refund me?
And then, he tries to describe the detail of his headache problem.
The buyer in a very embarrassing situation now, and asking recommendation, how to collaborate with supplier to solve this case.
This case hits the topic of COPQ – Cost of Poor Quality.
I am not going to spend words on the solution but want to focus on how to prevent this embarrassing situation.